Usermaven
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Plans and Billing

Usermaven provides flexible pricing tiers designed to meet the evolving needs of businesses at every stage of their journey. All plans are available on monthly or yearly billing, with yearly billing saving 15%. Event volume is tier-based and can be scaled from 250K up to 10M+ events per month on any plan.

Growth plan: Starts at $84/month for 250,000 events per month. It is ideal for teams getting started with marketing and product analytics, and provides access to web, product, and e-commerce analytics, along with funnels, user-flows, and trend analysis to help teams understand user behavior. This plan also includes user and account profiles, segment and cohort builder, pre-built and custom dashboards, support for 3 users and 3 workspaces, 5 years of data history, email and Slack reports, and automatic exclusion of bot and proxy traffic.

Scale plan: Starts at $199/month for 250,000 events per month and scales up with your event volume. Built for growing businesses and agencies that need deeper attribution and analysis, it includes everything in the Growth plan, along with unlimited users, 5 workspaces, and 7 years of data history. It adds advanced capabilities such as paid ads attribution, channel attribution, content attribution, CRM integration with deals attribution, conversion paths analysis, retention analysis, integrations with Google, Meta, and LinkedIn ads, automatic syncing of conversions to ad networks, and access to Maven AI.

Enterprise plan: Designed for large-scale organizations with advanced and custom requirements. It offers custom pricing, unlimited users, custom workspaces, and unlimited data history, while building on all features available in the Scale plan. Enterprise customers gain access to custom integrations, data warehouse exports, tailored reports and dashboards, on-premise or private-cloud deployment options, advanced security and privacy compliance, concierge onboarding, a dedicated customer success manager, periodic check-in meetings, and high-priority support.

Included on every plan: auto-captured events, ad-blocker bypassing, and a cookie-less tracking option.

Add-ons

Guided setup & tracking plan: A $499 one-time add-on that includes expert guidance for initial setup and tracking, a business model questionnaire and Q&A sessions, a customized tracking plan, implementation support with documentation, testing and validation of your tracking system, reports and dashboards setup inside Usermaven, and a summary with maintenance recommendations. Note: this add-on provides guidance but does not include writing or deploying code on your behalf.

White label: Starts at $49/month, priced based on the number of workspaces. It removes Usermaven branding so you can deliver analytics entirely under your own brand. Includes custom branding, custom themes, your own dashboard domain, a custom tracking domain, white-labeled emails, and multi-workspace support.

Current plan

To view your current plan:

  1. Go to Account Settings

  2. Open Plan & Billing

  3. Stay on the Overview tab

Here you can see:

  • Your active plan

  • Your billing period

  • Event usage for the current cycle

  • Workspace usage -Your next billing date

When you sign up, you are enrolled in the plan you selected during the signup process.

current plan

Billing details

Once you subscribe to a Usermaven plan, your billing information is available under:

Account Settings → Plan & Billing → Billing

From this page, you can view:

  • Your current plan and billing cycle

  • Monthly price

  • Next billing date

  • Payment method

  • Billing email

  • Billing address

Update payment method

To update your credit card:

  1. Go to Plan & Billing → Billing

  2. Click Update next to Payment Method

  3. You will be redirected to Paddle

  4. Enter your new card details and save

Change billing email

To change your billing email:

  1. Go to Plan & Billing → Billing

  2. Click Change next to Billing Email

  3. Follow the on-screen instructions

change billing email

Invoices

To view your invoices:

  1. Go to Account Settings

  2. Open Plan & Billing

  3. Select the Invoices tab

From here, you can:

  • View all past invoices

  • Check payment status

  • Open and download invoices

invoices

How to upgrade your plan

To upgrade your plan:

  1. Go to Account Settings → Plan & Billing

  2. Open the Overview tab

  3. Click Change

  4. Select the plan you want

  5. Review your billing details

  6. Complete the payment

Once payment is processed, your plan is upgraded immediately.

How to start a 14-day free trial

When you sign up, you start on the plan you selected during signup.

To start a 14-day free trial on a higher plan:

  1. Go to Account Settings → Plan & Billing

  2. Open the Overview tab

  3. Click Change

  4. View the available plans

  5. Click Start trial on the plan you want

Your 14-day free trial starts immediately.

How to downgrade your plan

To downgrade your plan:

  1. Go to Account Settings → Plan & Billing

  2. Open the Overview tab

  3. Click Change

  4. Select the plan you want

  5. Review your billing details

  6. Complete the payment

Your downgraded plan will apply according to your billing cycle.

downgrade plan

Usage history

To view your event usage:

  1. Go to Account Settings → Plan & Billing

  2. Open the Usage History tab

Here you can see:

  • Usage by billing period

  • Total events tracked

  • Event breakdown for each period

usage history

Have questions about VAT, invoices, or Paddle billing?

If you have questions about VAT, invoices, or Paddle billing, check the VAT and Invoices guide.

For payment-specific issues or missing invoices, you can also visit Paddle.net.

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